1. Introduction

ECIKS LLC (“us”, “we”, or “our”) operates the website https://www.eciks.com (the “Site”).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://www.eciks.com. By accessing or using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Information: Information that you voluntarily provide to us when you fill out forms on our Site, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, company name, and other relevant details.

  • Usage Data: Information about how you use our Site. This includes your IP address, browser type, pages viewed, time spent on pages, and other analytical data. We collect this information using cookies and similar technologies.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, analyze traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • Providing Services: To deliver consulting services and respond to inquiries.

  • Communication: To communicate with you, including sending newsletters, updates, and promotional materials.

  • Analytics: To analyze how users interact with our Site, improve our services, and optimize user experience. We use Google Analytics to track and report website traffic.

  • Advertising: To serve you personalized ads based on your browsing behavior. We use Google Ads to deliver targeted advertising. You may opt-out of personalized advertising by visiting Google’s Ads Settings.

4. Legal Basis for Processing

Our processing of your personal information is based on the legal requirements outlined in the Kosovo Law NR. 06/L-082 on Personal Data Protection. This law ensures that your personal data is processed lawfully, fairly, and transparently, with your rights and freedoms being respected at all times.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party service providers that assist us in operating our Site, conducting our business, or providing services to you. This includes Google Analytics and Google Ads.

  • Legal Obligations: If required by law or in response to legal processes, we may disclose your information to comply with legal obligations or protect our rights.

6. Data Security

We take the security of your personal information seriously and implement reasonable measures (like HTTPS protocol) to protect it from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request corrections to any inaccurate or incomplete personal information.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ECIKS LLC
Email: office@eciks.com
Phone: +38349721284
Address: Street B, Royal Mall, Floor 4, Nr. B17, 10000 Prishtina, Kosovo

Thank you for visiting https://www.eciks.com. We appreciate your trust in our services.